Frequently Asked Questions
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What are the main services offered by Rayatiga?
Rayatiga provides various services to support your business's digital needs. The main services include website creation (using WordPress templates or custom according to needs), regular website maintenance, speed optimization so visitors get the best experience, website security from cyber attacks, automatic website data backup, and integration of various analytical and business tools to support operations. All these services are designed to provide ease, high performance, and maximum security.
Does Rayatiga provide pricing package options?
Yes, Rayatiga provides flexible annual pricing packages, namely Basic, Growth, and Enterprise. The Basic package includes WordPress creation, standard SEO, and system maintenance. The Growth package adds performance optimization, monthly backup, and priority support. Meanwhile, the Enterprise package includes all previous services plus complex integration, special SLA support, and maintenance-free for 1 year. All prices are fixed without hidden costs.
What is meant by SLA in Rayatiga's services?
SLA (Service Level Agreement) is a written agreement that explains Rayatiga's service standards to clients. This includes the scope of services such as website creation and maintenance, maximum response time of 24 hours for general requests, and 4 hours for emergencies. It also explains the estimated time to resolve problems based on the level of complexity, as well as the rights and obligations of both parties. With this SLA, clients get a guarantee of professionalism and service clarity.
How fast is Rayatiga's customer support response?
Rayatiga has a customer service commitment with certain response time standards. For general support requests, the team will respond within a maximum of 1x24 working hours. For emergency cases, such as inaccessible websites, responses are given within a maximum of 4 working hours. All communication is done via email or WhatsApp as per initial agreement. This ensures that every problem you have is handled quickly and efficiently.
What are my responsibilities as a client?
As a Rayatiga client, you have several important responsibilities. You need to provide the necessary data, access, and instructions for project smoothness. You must also ensure that the service is used legally and does not damage existing systems. In addition, you are responsible for making payments according to the agreement and on time. Compliance with these matters greatly helps in maintaining the quality and continuity of the service you receive.
How does Rayatiga protect my data security?
Rayatiga applies industry standards in maintaining client data security, including the use of encryption, secure data storage, and access restrictions only to authorized parties. Although no system is completely immune to attacks, Rayatiga is committed to implementing various layers of protection. In addition, your data will not be sold to third parties and will only be shared if required by law or to support service operations.
Can I get a backup of my website data?
Of course, one of the important features of Rayatiga's service is automatic backup of your website data. Data will be stored in Rayatiga's storage and can be restored anytime if a problem occurs. For Growth packages and above, backups are done routinely every month. This becomes an additional guarantee so that important website data does not disappear and remains accessible when needed. This service provides peace of mind against the possibility of data loss.
Can Rayatiga help with integration with my business tools?
Yes, Rayatiga provides integration services with various business tools and plugins, including for analytics and automation needs. This can include integration with Google Analytics, Mailchimp, CRM, marketing tools, or your internal systems. For more complex integrations, available in the Enterprise package. The purpose of this service is to help you connect various aspects of your business digitally to be more efficient and integrated.
How is the website maintenance process carried out?
Website maintenance includes several important activities, such as system and plugin updates, website content updates, and cleaning from possible security gaps. This process is carried out routinely according to the selected service package. Rayatiga also provides status reports if requested, and ensures that website performance and security remain well maintained. This maintenance is a proactive step to avoid downtime and potential risks.
How can I contact the Rayatiga team for help?
You can contact the Rayatiga team via email at [email protected]. For clients who have already collaborated, communication can also be done via WhatsApp according to the agreed contact. Our team is available during working hours (Monday-Friday, 09.00-17.00 WIB), and will still respond to questions outside working hours although not guaranteed according to SLA. Rayatiga is always committed to providing fast and professional assistance.
