Welcome to Rayatiga. These Terms and Conditions outline the rules and regulations for the use of our services. By accessing our services, you agree to comply with these terms.
Definitions
- Rayatiga: Rayatiga is a provider of high-quality, secure, and reliable hosting services, specializing in static hosting and other tailored solutions for clients seeking dependable web infrastructure.
- Static Hosting: Our Static Hosting service includes reliable, fast, and accessible static websites hosted on secure servers managed by Rayatiga.
- Premium Package: A Static Hosting plan that includes fundamental services, offering a streamlined solution for individuals or small projects.
- Professional Package: A comprehensive hosting package providing enhanced resources, suitable for business-level needs and requiring robust uptime and performance.
- Advanced Package: Our top-tier hosting package for professional clients with high traffic and performance demands, ensuring optimized server resources and superior support.
Service Management
All hosting services and resources are fully managed by Rayatiga. Clients may request modifications or adjustments, and these requests will be handled by Rayatiga's team to maintain optimal service and security. Clients are not permitted to make direct changes to the hosted environment, as Rayatiga ensures efficient management and quality control.
Pricing and Payment
- Fixed Prices: All listed prices are fixed, with no additional taxes or hidden charges.
- Price Offers: Offers are valid for 30 days from the issuance date. If a client wishes to request additional features or services beyond the original offer, the price will be adjusted accordingly. Expired offers may be renewed upon request, reflecting any updated pricing or terms.
- Payment Methods: Payments are only accepted through the Indonesian Standard Quick Response (QRIS) method, available at rayatiga.com/qris. Exceptions apply solely to special offers requiring alternative payment methods.
Refund Policy
Refunds may be issued within three (3) days following the issuance of the service initiation letter. After this period, refunds will be processed at a 50% rate up to the seventh (7th) day. Beyond seven days, refunds are no longer available.
Tax and Additional Charges
Clients are responsible for covering any additional tax requirements unless a tax discount is explicitly applied to the offer. The prices provided by Rayatiga already include taxes unless otherwise stated for customized service requests.
Data Management and Privacy
All data collected by Rayatiga is securely managed in an offline environment, unconnected to the internet, ensuring complete protection of client information. This data is maintained in archived form and accessed only when necessary and with client consent.